RETURN, REFUND, AND EXCHANGE POLICY

We take great pride in crafting each dress by hand to ensure the utmost quality, and we’re sure you’ll adore your dress when you receive it. We don’t offer returns and refunds on our made-to-order category as we work with your customised size, and as such we strongly advise the correct right size of
measurements be given when you order.
We offer refunds and exchanges on our ready-to-wear sets or exchange your dress for a different size, however, the terms and conditions below apply:

  • All original tags must still be attached to the outfit and must remain as it was at the time of delivery.
  • Outfit must be with no stain, smell, or sign of being used already.
  • Items bought on sale are non-refundable and also not eligible for exchange.
  • Shipping cost is non-refundable, customers bear any cost incurred in the process of returns or exchange.
  • To avoid any potential loss of returned items, we kindly request that you use a tracking service when sending your outfit back to us. Please note that we cannot be held responsible for any lost items that we do not receive.

Note: It’s crucial to take precise measurements before placing your order, as the size.

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